Responsible Gaming
at z99999

At z99999, responsible gaming is not a footnote — it is a core part of how we operate. We believe that every player in Bangladesh deserves a platform that puts their wellbeing first, and we have built our policies and tools with that principle at the centre. Our goal is simple: to ensure that gambling on z99999 remains a fun, controlled, and sustainable form of entertainment for all of our players.

We recognise that for a small proportion of players, gambling can become problematic. Problem gambling can affect anyone regardless of age, background, or income level. z99999 takes its duty of care seriously. We invest in detection systems, trained support staff, and a wide range of player-controlled tools to help you manage your activity on the platform at every stage.

This Responsible Gaming page explains the measures z99999 has in place, the tools available to you as a player, and where to turn if you or someone you know needs help. We encourage all players to read this page carefully and to make use of the tools available to them — whether or not they currently feel their gambling is out of control. Prevention is always better than crisis management.

Self-exclusion is one of the most powerful tools available to players who feel their gambling is becoming difficult to control. When you self-exclude on z99999, your account is suspended for the period you choose, and you will not be able to log in, deposit, or place bets during that time. Marketing communications will also be suppressed for the duration of your self-exclusion.

z99999 offers flexible self-exclusion periods to suit different needs. You can choose a short cooling-off period or a longer-term exclusion depending on your situation. Self-exclusion requests are processed promptly by our support team and take effect within 24 hours of your request being confirmed.

Setting financial limits is one of the most effective ways to keep gambling within a budget you are comfortable with. z99999 allows all registered players to set voluntary deposit limits on their accounts. These limits can be applied on a daily, weekly, or monthly basis and are enforced at the platform level — meaning they apply regardless of which payment method (bKash, Nagad, Rocket, Upay, or bank transfer) you use to deposit.

Deposit limits take effect immediately when you lower them. If you wish to increase a previously set limit, z99999 applies a mandatory 7-day cooling-off period before the increase comes into effect. This gives you time to reconsider and prevents impulsive decisions made during periods of high activity or emotional play.

Long uninterrupted gambling sessions are associated with increased risk of problem gambling behaviour. z99999 provides session management tools that help you stay aware of how long you have been playing and give you the ability to set hard limits on your session duration.

Once your session time limit is reached, z99999 will automatically log you out of the platform. You can set session reminders that display a notification after a defined period of play (for example, every 60 minutes), or you can set a hard session limit that terminates your session entirely when the time is up. These tools are available to all registered players at no cost and can be configured in the Responsible Gaming section of your account settings.

Problem gambling develops gradually and is not always easy to recognise from the inside. Many players who experience difficulties with gambling do not identify themselves as having a problem until significant harm has already occurred. z99999 encourages all players to perform honest, periodic self-assessments of their gambling behaviour.

The following checklist contains common warning signs associated with problem gambling. If you answer "yes" to several of these questions, we strongly encourage you to use our self-exclusion tools or contact our support team for guidance.

z99999 is committed to ensuring that every player who needs help can access it quickly and without stigma. Our responsible gaming support team operates 24 hours a day, 7 days a week, including during Eid, Durga Puja, Pohela Boishakh, and all other public holidays in Bangladesh. We understand that the need for help does not follow a business calendar.

Whether you need to set up a deposit limit, initiate a self-exclusion, request your play history, or simply talk through concerns about your gambling, our team is available and trained to assist you with empathy and without judgement.